Welcome to Roc Bathroom Furni Store’s FAQ section. We’ve compiled answers to the most common questions about our luxury bathroom taps and fixtures to help you make informed decisions for your bathroom projects.

About Our Products

What styles of bathroom taps do you offer?
We specialise in premium bathroom taps across various styles to suit different aesthetics:
  • Traditional designs: Including Burlington Chelsea, Belmont, and Chatsworth 1928 collections
  • Modern/Contemporary designs: Such as Bristan Modern and our Arezzo collection
  • Luxury finishes: Including brushed brass, bronze, and matte black options
  • Theme-specific collections: Like our Beaumont Luxury range and classical bathroom taps
Are your taps suitable for hard water areas?
Yes, all our taps are manufactured to withstand various water conditions. For specific advice about your location’s water hardness, please contact our customer service team at [email protected].
Do you offer matching sets for complete bathroom coordination?
Absolutely! Many of our collections (like Burlington and Bristan) offer coordinated basin taps, bath taps, and shower fittings. We recommend ordering complete sets together to ensure finish consistency across your bathroom.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
Orders can typically be modified or cancelled within 2 hours of placement. Please contact us immediately at [email protected] with your order number for assistance.

Shipping & Delivery

What are my delivery options?
We offer two premium shipping services:
  • Standard Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
  • Free Standard Shipping: 15-25 business days via EMS for orders over £50 (basic tracking included)
Designer Tip: For complete bathroom projects, consider ordering all taps and fixtures together to qualify for free shipping while maintaining design consistency.
Do you ship internationally?
Yes, we ship worldwide except to select Asian countries and some remote regions. Our logistics network ensures careful handling of your luxury bathroom products from our Leeds headquarters to your home.
How can I track my order?
For Express Shipping: You’ll receive real-time tracking updates via email from dispatch to delivery.
For Standard Shipping: Basic tracking information will be provided via email.
If you need assistance, our Leeds-based team can help at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging intact. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address details. For quality assurance, we recommend using tracked shipping for returns.
What if my item arrives damaged?
In the rare event of damage during transit, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement at no additional cost.

Customer Support

How can I contact customer service?
Our Leeds-based team is available via email at [email protected]. We typically respond within 1 business day.
What are your business hours?
Our customer service operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Roc Bathroom Furni Store is headquartered at:
87 Blenheim Terrace
Leeds, GB LS6E 5VG
United Kingdom

Didn’t find the answer you were looking for? Our knowledgeable team is always happy to help with specific questions about our luxury bathroom products and services. Contact us at [email protected] for personalised assistance.